End-users can update an existing support request ticket with a comment by email.
Your email must reference an existing ticket ID, using the proper syntax, in plain text. You must have permission to update the ticket, as the ticket requester, a CC on the ticket, or a member of a shared organization for the ticket.
- In your email client, create a new email message or forward an existing email.
The email is to the support team. The subject can be anything you want.
- At the top of the body of the email, enter the ticket ID for an existing support request using the following syntax:
- Leave one blank line after the ticket ID.
- Enter the comment you want to add to the ticket after the blank line.
Your email should look something like this.
Send the email.