To interact with users Competera apply several communication channels:
1. Customer Success - your personal assistant and Allie in the company, your lawyer and the source of the most reliable information about the new features of the product.
2. Customer Support - Customer support team, is always available during office hours and would be happy to answer any question and solve even the most arduous task. Please use an in-app chat Intercom, available in the dashboard, to contact the team and get a prompt assistance.
3. Help Center - a semi-automatic system that stores and updates the status of the various user requests (tickets). Customer Support provides access to the system.
4. The support page on our website - the biggest Knowledge Base within the industry for how to become a Pricing Hero! Available via the corporate website Competera.net
We are looking forward to helping you to know us better!