Friendly Customer Support Team is available on weekdays from Monday to Friday from 9.00 to 18.00 EEST time. However, drop your request even after working hours and see how proactive Support specialist are.
- The average time user receives a solution depends on the complexity and volume of tasks, but should not exceed more than 24-48 hours after the notification of the acceptance.
- You can contact the customer service representative through the in-app chat, within any section in the Dashboard.
The user can also use the automatic error notification system. Detailed instructions are located in the administrative set-up actions and functions section.
Competera Customer Support always happy to help a user to deal with:
- Dashboard functionality
- Useful dashboard features
- The quality of the data delivery
- User Management
- Errors and inaccuracies
- Import/export of goods and/or the MAP
- Scan status and cause of delays
- Matchings status
- Additional features
Please reach us on firstname.lastname@example.org or which is more prompt option via in app chat