We are continuing to make Competera even more transparent and convenient, and are happy to announce new features in the Dashboard:
1. Customer Support Section
Now you can track all your requests to Competera, see their status and execution deadline.
For companies with multiple campaigns all requests are listed on the same customer support page: no matter in which campaign and by which manager they were created.
If the support manager has additional questions about the created request, you will receive an e-mail notification about it. Also, you can read and answer these additional questions on the same support page by clicking on the icon .
The page shows the contact details of the dedicated manager: we want you to know exactly who you can contact with.
Requests processing time
The most important change is a transparency of requests resolving deadlines and stages.
Each type of request has its own scheduled deadlines. To find out, or change these terms, please, contact your support manager.
How to create a support request
You can create a support request:
- directly from the Competera Dashboard for a particular product
- through the support portal (link "Raise or view all tickets" on the support page)
- automatically if integration with your internal system is available
You can always read more about the support page usage by clicking on the button in the upper right corner of the screen в правом верхнем углу экрана. It leads to the corresponding Competera knowledge base post.
2. Billing section
This section contains information about products, stores, matchings and scans for the current and last months. Information is collected from April 2018. The data for the current month is updated daily.
3. Transparent display of important notifications
In the previous version of the interface, notifications were shown only in the corresponding section. Because of this, you could miss important information about updates in the account or planned technical maintenance.
Now the most important notifications are shown on the entire width of the screen.
4. Adding per SKU sales data
The amount of data that you can upload to the account has become wider. Previously only sales per day data were available for download, now you can add to the account sales data per individual SKU.
To add this data, you need to upload the file in Excel / CSV format or specify the URL from which the data will be uploaded to the account. The file template can be downloaded in the account settings.
This update gives an opportunity to build a Price Index report not only for the entire assortment, but for separate product categories, brands, and tags.
We hope these updates will improve your Competera Pricing Platform experience. If you want to share your ideas for Competera improvements, please, contact your Support Manager.