1. New features in the Service Level Agreement section (SLA)
In the section "Service Level Agreement" ("Customer Support" page), a user now has an opportunity to change the SLA-agreement clauses.
For example, if you want to increase the guaranteed percentage of data delivery or speed up the matching of new products, you can do this by changing the appropriate options. The new values will be sent to your Customer Success Manager, and he will contact you to clarify the details.
Please note: an increase in the level of SLA involves an additional billing.
2. Notifications about the product matches' modification
In the product report, you can edit the product matches with the competitors' sites: open the product card, go to the "Product details", "Matches" and add the desired match.
Usually, it takes up to 30 minutes for the changes to take effect and appear in the system.
The incorrect match can be deleted from the dashboard using "Delete match and blacklist this URL"
To recover the URL you will need to contact customer support team.