Would like to update the scanning schedule, add categories or stores to monitoring? Need help refurbishing the product list or creating a new user? Noted the discrepancy in repricing or want to suggest an idea for the new feature, which could make your life easier?
You'll get assistance with all of the above once you submit a request for support. Here's how to do that:
1. Click on Need help? in the bottom-left corner and select Submit a request.
Another way to do this is to navigate to Support > Service desk > Open tickets > Submit new request.
Check out the GIFs to make things clear.
2. As soon as you're at Operational Support page pick the category which your request falls into. You'll need to use 1 out of 5 of them (excluding the category for the internal use):
3. Get more specific: select the sub-category and provide more details on your request in summary and description fields.
4. Hit Send and check your inbox to find the confirmation email from the Competera support team.
The good news is that Competera support team already received your request, but how do you access it in case you need to add a comment or read the team's reply? Easy: navigate back to Support > Service desk > Open tickets – everything will be there, accessible at any time. By clicking on the ticket ID (e.g., OS-23455), you'll get redirected to the Support portal where you can check the current status of your request, modify it, leave comments, turn off notifications, etc.
Find out more about tracking your tickets here.