Product's lifetime in Competera:
- A product gets to our system,
- The system picks it up and matches with required competitors:
If the product is found, we bring you data according to your scanning schedule,
If the product is not found, it will be checked 3 more times by default (it happens with all new products added to the dashboard that were not found - see option 1).
After these 3 checks, some products may remain not found.
This leads us to a rematch process we set up. There are several options that Competera offers:
1) Rematch schedule
3 rechecks of not founds are included in the contract.
The schedule is set up by the client according to their needs, for example, 30-30-30 (meaning that we check the not found products every 30 days), 7-14-28, 1-1-1 or any other option.
2) Rematch order
Besides 3 included re-checks, there is a Rematch Bucket functionality that helps to start the recheck process on demand. Any products at any time that need to be re-checked can be added to a Rematch Order by the client and will be processed by our team. Rematch order one-time fee will be calculated automatically in the dashboard.
3) Rematch order according to client’s needs
The process described in the previous option Rematch order can be automated by our team according to your needs. For instance, you need to re-check all not founds of some category every 2 weeks on the exact day, we will set up the process and it will be executed without your involvement.
4) Manual match by the client’s team
We cover the rematch process fully from the Competera side. In case the client finds matches on his own and wants to add it into monitoring, he can easily do this in the dashboard. You can also send a bucket of matches and our support team will upload them at once.
We encourage our clients to check the data Competera provides via the dashboard.
In case there is an error found, the dashboard’s functionality allows you to report it or add the correct link manually.
5) Auto recheck of not founds - automatic algorithms powered by Competera
Automatic flow for rematches running on the background at Competera on a regular basis for free. That helps permanently find new possible matches for client’s product assortment. This option could be used only if the competitor website support automatches and EAN/MPN codes are provided by the Client.