Quick how-to's

Interact with the support team

• How do I request assistance from the team?

Basic recommendations

• What is Customer Success Manager's role?
• How to contact and interact with Competera team?
• How to reach Customer Support ?
• Does Competera provide knowledge base and user guides ?
• Does the solution provide a specific access level for managers?
• How to check the system health status ?

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Sophisticated topics

• What is crawler/spider ?
• How easy is it to crawl data from web sites ?
• What parts of the world are covered by Competera crawling ?
• Why scanning configurations matter ?
• How to set up scanning configuration ?
• Does Competera provide different data frequency updates ?

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FAQ for Vendors (Suppliers)

• How to update the MAP?
• Why MAP monitoring results changing?
• Can the MAP violators be notified ?
• What is MAP monitoring?